Facilitator induction training

Restorative justice training is under review by the Ministry of Justice. The final course of the current training is November 6-10 2023. It is likely that the new training for new facilitators will commence after 1 July 2024.

What does training involve?

Restorative justice facilitator induction training has two parts:

1. Seven self-study modules

2. A five-day training course

Read and Download Modules Begin Assessment One

Part 1: Self-study modules

There are seven pre-course modules. Modules one to five are assessed in an online quiz, module six involves a written report of a restorative justice conference you observe, and module seven involves a phone assessment with a trainer.

  • You can start the pre-course modules anytime. It is good to start early, as soon as you join a restorative justice provider. Start with module one.

  • Talk to your provider about observing a conference as soon as possible. You will need to observe a conference for module six.

  • Thoroughly read each module and complete the practice exercises before beginning each assessment.

  • Once you have completed the module one quiz assessment and submitted your application form, you will be sent access to the other module assessments.

  • You can work on module six and observe a conference as soon as you have completed module one.

Part 2: Five-day training course

This interactive and fun training is skills based and prepares you to begin facilitating restorative justice cases alongside an experienced facilitator. The experiential and practical  learning is competence assessed. It gives both the competence and confidence to begin your restorative justice mahi. 

They found the training most valuable, and the trainers, friendly, professional and fun. One [trainee] didn’t like role plays and was a bit apprehensive when she learnt there would be role plays but her feedback after the training was, “ I loved it, I have never liked role plays but the trainers made it fun and relaxing”.

The course is designed and run by PACT Limited a private training provider, and is organized and administered by Resolution Institute.

What the course covers

The course is very practical and much of the course time is spent practising in small groups. The course covers 6 modules of learning.

Module 8. Peer Feedback


How to give specific, helpful feedback to one another throughout the course and when working with another facilitator after the course.

Module 9. Facilitation techniques


The techniques you can use when facilitating a pre-conference meeting or conference.

Module 10. Make initial contact


Making that initial cold call to a victim or offender to arrange an initial meeting to discuss restorative justice.

Module 11. Facilitate a pre-conference meeting


Facilitating a pre-conference meeting with either an offender or victim.

Module 12. Plan


Planning with your co-facilitator, so that the conference runs well. This module is done as ‘homework’ during the course.

Module 13. Facilitate a RJ conference


Working with a co-facilitator, you run a restorative justice conference with an offender and a victim plus their support.

What the course costs

There is no cost for the training. It is funded by the Ministry of Justice. The free course includes lunch and morning and afternoon teas. Payment for other costs (travel, accommodation, meals) depends on your provider policy so please talk to your provider manager about that.

Course times



9am to 5.30pm



8.30am to 5.30pm



8.30am to 5.30pm, plus approximately 1 hour homework



8.30am to 5.30pm, plus approximately 1 hour homework



8.30am to 5pm

Because you will be working in groups much of the time it is not practical to leave the course for other appointments.

Lunch each day will be half an hour.


Tāmaki Makaurau (Auckland) - Best Western, 112 Great South Road, Newmarket.

Te Papaioea (Palmerston North) – Copthorne Hotel, 110 Fitzherbert Avenue.

Courses are held in other centres from time to time. Most are in Tāmaki Makaurau.


You need to arrange your travel with your provider manager.

If flights do not allow you to get to the venue by 9am on Monday, please book to come on Sunday. Please book to fly out after 6pm on Friday.

If driving, please consider the safety issue of driving home after a very tiring week. Staying another night is a safer option for those driving some distance.


You are responsible for arranging accommodation with your Provider Manager. Some choose to stay at the venue and others choose to stay nearby.

You can book travel and accommodation whenever you wish but please be aware there is a risk involved - of not getting on the course. Your place on the course will be confirmed once you have completed all the pre-course modules and if there is still a vacant slot. If you miss out on getting on, you will be top of the list for the next available course.

What to bring

You will be provided with a workbook at the course which covers modules 8 to 13. A copy of the pre-course modules (modules 1-7) will be available for your reference so you do not need to bring these.

Post course expectations

The course standards are closely tied to the standards for accreditation as a restorative justice facilitator. You are assessed for accreditation ‘on the job’ and the expectation of the Ministry of Justice is that you will apply for accreditation within 12 months of course completion. Generally, newly trained facilitators are keen to be accredited as soon as possible.

Your trainers

Jon Everest

Jon is an independent mediator with a particular focus on applying restorative principles within organisations to create a healthy, high performing culture.

Jon is a Fellow of the Resolution Institute, an advanced accredited mediator, family dispute resolution provider and restorative justice facilitator, with endorsements for working with family violence and sexual offending.

Jon’s first career was as a Police Inspector in the Royal Hong Kong Police before completing his Masters in the area of crime and violence, and further studies and training in dispute resolution.

Jon is a mediation and restorative justice trainer and assessor.

Everard Halbert

Everard is of Rongowhakaata, Te Arawa, Irish and Welsh decent. Everard has completed studies in Maori and Law at Victoria University of Wellington. He has lectured at Victoria University.

Everard works in the private and public sectors in the conflict resolution space including mediation, restorative practice, and Te Pae Oranga - he is a trainer and assessor in these three areas.

Everard has previously worked in Te Pae Oranga, New Zealand Police and currently works for the Chair of Restorative Justice at Victoria University, Wellington.

Waana Joyce

Waana is of Ngapuhi and Australian decent. She works full time as a restorative justice facilitator in the Northland district. Waana has an endorsement for working with family violence and facilitates both standard and family violence cases.

Waana is an assessor and trainer for restorative justice and a facilitator/panel member for Te Pae Oranga.

Waana is currently enrolled to study criminal psychology and mentors trained restorative justice facilitators who are working towards accreditation.

Next course

Auckland - 6 to 10 November 2023

Ready to begin your pre-course mahi?

Read and Download Modules Begin Assessment One