Our Staff

Trevor supports the CEO in the management of Resolution Institute including the Aotearoa New Zealand office and is the manager of Restorative Justice training and accreditation services. He also oversees risk management and complaints against members and supports member committees.

Rob is responsible for all aspects of financial management, including monthly financial reporting, budget preparation in consultation with managers and end-of-year statutory accounts. He oversees nominations, work health and safety compliance, HR compliance and regulatory reporting compliance.

Rob has over 30 years’ of experience in executive and financial management.

Amanda supports Resolution Institute and its members by developing and implementing strategic communications and promoting Resolution Institute as the organisation of choice for dispute resolvers. She supports the team with both internal and external campaigns ensuring Resolution Institute is at the forefront of excellence.

She has a background in law, marketing and communications.

Seema provides strategic leadership to Resolution Institute’s training and accreditation objectives. Her team is responsible for organising corporate training and continuing professional development opportunities for members and the dispute resolution community. Her experience in the education space assists her in managing end-to-end projects, from innovative design to the implementation of courses.

Jonathon is responsible for identifying business growth opportunities and developing strategies to increase new, and retain, existing members. He works towards developing and supporting corporate and membership products and services.

Jonathon is result-focused and adaptable, with extensive experience in relationship management and membership services across the tourism, fitness and events industries.

Stjohn assists with administering, promoting, and organisation of corporate training events and continuing professional development opportunities for members and the dispute resolution community. His focus is to provide high level end-to-end support for member groups as well as the implementation of a diverse training and assessment program. St John’s background is in customer service, administration and business information systems.

Helen administers Building and Construction Security of Payment adjudication applications, nominations and referrals in Western Australia and the Northern Territory. She works with members and provides a timely and responsive service.

Helen has extensive experience in the not-for-profit and community services sector, gaining policy administration experience in a varied range of roles.

Nicholas manages the accreditation process for the National Mediator Accreditation System (NMAS), arbitration, expert determination and conflict management coaching, among others. He also assists with the setup and logistical organisation of training and development courses and workshops.

His background is in business services.

Laetitia provides executive administrative support to the CEO and the board. Her duties range from managing diary appointments, preparing correspondence, coordinating travel arrangements and scheduling and supporting meetings to facilitate the effective management of Resolution Institute.

She also provides internal project management support. Laetitia has extensive experience in project management and office administration.

Phil is part of the operations team and responsible for providing and maintaining the IT needs of Resolution Institute. He manages the IT and systems projects needed to support the strategic goals of the business.

Phil has extensive experience in database administration and possesses strong skills in data organisation, analysis and reporting.

Karen looks after membership services, accreditation, assessment, general enquiries and office admin in Aotearoa New Zealand and supports the COO. Karen’s background is in administration, retail management and customer service. .