Our Staff

Rob is responsible for all aspects of financial management, including monthly financial reporting, budget preparation in consultation with managers and end-of-year statutory accounts. He oversees nominations, work health and safety compliance, HR compliance and regulatory reporting compliance.

Rob has over 30 years’ of experience in executive and financial management.

With 20+ years partnering with Global Fortune 500 organisations and Associations, David drives Resolution Institute's impact and influence for its membership. His expertise in engagement, marketing, and growth fuels strategic initiatives for vibrant engagement, retention, and expansion. This includes dynamic marketing like digital strategies, SEO, and lead generation to amplify Resolution Institute's brand.

Simon’s primary role is to build positive relationships with members, stakeholders, government agencies and further establish Resolution Institute’s reputation in Aotearoa New Zealand. He is also responsible for membership and operations in Aotearoa New Zealand, including infrastructure, policies and procedures (including governance and risk management).

Simon has had an extensive career in dispute resolution including mediation, conciliation, facilitation and training.

Jonathon is responsible for identifying business growth opportunities and developing strategies to increase new, and retain, existing members. He works towards developing and supporting corporate and membership products and services.

Jonathon is result-focused and adaptable, with extensive experience in relationship management and membership services across the tourism, fitness and events industries.

Stjohn assists with administering, promoting, and organisation of corporate training events and continuing professional development opportunities for members and the dispute resolution community. His focus is to provide high level end-to-end support for member groups as well as the implementation of a diverse training and assessment program. St John’s background is in customer service, administration and business information systems.

Helen administers Building and Construction Security of Payment adjudication applications, nominations and referrals in Western Australia and the Northern Territory. She works with members and provides a timely and responsive service.

Helen has extensive experience in the not-for-profit and community services sector, gaining policy administration experience in a varied range of roles.

Nicholas manages the accreditation process for the National Mediator Accreditation System (NMAS), arbitration, expert determination and conflict management coaching, among others. He also assists with the setup and logistical organisation of training and development courses and workshops.

His background is in business services.

Laetitia provides executive administrative support to the CEO and the board. Her duties range from managing diary appointments, preparing correspondence, coordinating travel arrangements and scheduling and supporting meetings to facilitate the effective management of Resolution Institute.

She also provides internal project management support. Laetitia has extensive experience in project management and office administration.

Phil is part of the operations team and responsible for providing and maintaining the IT needs of Resolution Institute. He manages the IT and systems projects needed to support the strategic goals of the business.

Phil has extensive experience in database administration and possesses strong skills in data organisation, analysis and reporting.

Sarah is responsible for organising events and webinars and ensuring there are professional development opportunities for members and the dispute resolution community. Past experience includes working as a Senior Manager Pastoral Care and Restorative Lead in the education sector. Sarah has recently completed a Masters of Secondary School Leadership at Victoria University.