Complaints Policy


Resolution Institute value complaints as they assist us to improve our products, services, and member experience. Feedback considered seriously and integrated into practice results in the delivery of high quality, professional dispute resolution, education, and advice. Resolution Institute is committed to being responsive to the needs and concerns of our members and to resolving your complaint as quickly as possible. This policy has been designed to provide guidance to both our members and staff on the way we receive and manage your complaint. Resolution Institute is committed to being consistent, fair, and impartial when handling complaints.

Click here to view the Complaints Handling By-laws

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