with Sarah Ramsay and Trevor Slater

With the context of COVID-19 we’re aware that many more dispute resolution practitioners will be grappling with resolving disputes over the telephone.

Telephone dispute resolution poses a unique set of challenges for practitioners. How do you build rapport with parties? How do you integrate private sessions? How do you support the parties to truly hear and understand each other when they can’t see the ‘whites of their eyes’?

Conducting dispute resolution on the phone requires additional processes, skills and considerations.

Sarah Ramsay and Trevor Slater shared their insights about:

- what a good telephone dispute resolution process looks like

- the skills required for this context to develop and practice

- and what some of the challenges are ‘on the phone’ and how to overcome them.