The workplace and the value of mediation microskills
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with Gabrielle O'Brien
The skills and techniques practised in dispute resolution processes are just as relevant and useful in day to day workplace discussions.

This session takes a closer look at some of the microskills that every HR professional and manager should have in their toolkit and their relevance for relationship management, performance feedback and coaching.

As well as taking a closer look at the microskills associated with active listening, the session will offer preparation tips and techniques for important workplace conversations and interactions.
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Gabrielle O'Brien

Wednesday, 11 September 2019
Duration: 61 Minutes

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