with Dr Rosemary Howell

Mediation training encourages active listening and acknowledges that emotions have a legitimate place in the process. However, sometimes encouraging parties to share how they see things and the emotions they are experiencing legitimises combative behaviour and personal attacks.

This webinar explores the tools available to mediators to help them strengthen their ability to differentiate between constructive and unconstructive consideration of emotion, in order to maximise potential for resolution.

It explores the difference between identifying an emotion which signals a previously unidentified interest (which may offer a key to resolution) as distinct from an emotion which promotes the opening up of old or unrelated wounds that may impede resolution.