with Fiona Bigelli and Sarah Chan

Organisations request workplace mediation as a process to resolve conflict between people who have typically been experiencing heightened negative emotions. 

To effectively resolve matters, people must be ‘resolution ready’ and have the emotional and logical ability to be reflective of others’ perspectives and views as well as their own. 

Can mediation work if people have not done the pre-work on themselves to reach resolution readiness?  Furthermore, what can be achieved in Conflict Management coaching (pre-mediation) to give mediation its best chance of success?

In this webinar Fiona and Sarah shared their experiences and tips on how to effectively apply conflict management coaching into workplace mediations.