Sarah lives in Te Whanganui a Tara (Wellington) in Aotearoa New Zealand. She has been working in conciliation and statutory complaint resolution for over 13 years. She leads a complaint resolution team for Te Tari o te Kaitiaki Mana Tangata (the Office of the Ombudsman), resolving complaints about central and government agencies in Aotearoa. In 2014 she received the LEADR practitioner award for achievement by an emerging mediator. Sarah established and co-managed a community mediation practice in Te Whanganui a Tara (Wellington) for a number of years. She is a trainer, coach, and assessor for Resolution Institute. Outside of her mediation work she is the co-founder of an electric vehicle start-up, a salsa dancer, and proud fur-Mum of two adorable RSPCA cats.