Cross Cultural Conflict Management

Cross Cultural Conflict Management

with Shiv Martin
Thursday, 02 May 2024 | 8:30am  12:30pm AEST | Online

Discover a transformative learning experience in our upcoming workshop designed to equip you with invaluable insights, knowledge, and practical strategies for effectively responding to conflicts, especially those with a cross-cultural component. Join us for a journey into the challenges and opportunities presented by working in a culturally diverse context. Gain the skills to navigate cultural nuances, negotiate effectively, and address cross-cultural misunderstandings.

  • Cultural Awareness through Self Awareness and Emotional Intelligence
  • Understanding Different Cultural Frameworks – including group break out activity
  • Deep dive into the Cultural Framework of First Nations people
  • Identifying where Conflict has a cultural element – multi scenario activity
  • Universal strategies of addressing cross-cultural conflict – problem-based learning
  • Understanding Discrimination and Humans Rights law and its impact

Don't miss this opportunity to elevate your cultural competence and navigate cross-cultural conflicts with confidence. Secure your spot now, and join us for a day of insightful learning and practical strategies!

About the trainer


Shiv Martin

Shiv is a nationally accredited mediator, practicing lawyer, conciliator, decision maker and certified vocational trainer. She has engaged in complex dispute resolution, stakeholder engagement and team building in the government and legal sectors for 13 years. As a mediator, trainer and facilitator Shiv has a unique and diverse set of expertise in Law, Management, Vocational Education and Mediation. 
Shiv works for various government organisations as an independent decision maker or conciliator and conducts private workplace mediations and facilitations. She is currently a part time Assistant Information Commissioner, Queensland. In this role she makes statutory decisions on the information and privacy rights of individuals, corporations and government entities. She manages teams and projects in public service dispute resolution.  

Shiv is also an Independent Examiner with the Australian National Contact Point for OECD complaints. In this role Shiv conciliates, investigates, and makes decisions in relation to complaints made about the conduct of multinational companies. In this role, Shiv engages in complex, global conflict resolution that impacts on different cultural groups. As an experienced community mediator, Shiv has a keen interest and skill in conducting cross-cultural and intergenerational mediations. She is an active member of the South Queensland Dispute Resolution Centre where she continues to train, coach and assess aspiring mediators for NMAS Accreditation.  
Recently, as a Conference Registrar for the Administrative Appeals Tribunal, Shiv conducted conciliations in a broad array of public sector disputes including tax, worker’s compensation and disability support (NDIS matters) and social services complaints.  

Shiv’s greatest area of strength and passion is training and coaching in dispute resolution. She is a leading conciliation and public service trainer for the Resolution Institute, and facilitates reflective practice workshops for public service managers.

She has also taught students of the University of Queensland and Newcastle University and continues to teach with Bill Eddy of the High Conflict Institute. She has trained many public service decision makers in negotiation skills and strategy. In additional to training, Shiv advises organisations on designing and implementing appropriate policies, systems and practices around effective conflict resolution and complaints handling. 

Terms and Conditions

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Thursday, 02 May 2024
8:30 am to 12:30 pm
Members: AU$400 Non-members: AU$550
4.00 CPD Hours