Education and training institutions can join the Student Mediation Scheme to access an external appeals process
The scheme allows a member educational and training institution or its student to refer to Resolution Institute as the external review body once its internal grievance system has been exhausted.
The Higher Education Support Act 2003 deals with the complaints and appeals process for higher education in Australia. Student grievance and review procedures (Subdivision 19–D, s 19–45)
The National Code of Practice for Providers of Education and Training to Overseas Students 2018 deals with the complaints and appeals process.
Resolution Institute will:
The educational institution must be a member of the student mediation scheme in order to access the scheme.
Join the Student Mediation Scheme
To begin an external review:
We will then liaise with you and your education and training provider to facilitate your mediation.
We will liaise with you and the student to facilitate mediation proceedings.
Scheme registration fee
Annual fee of AU$325.00
Mediator’s fee for the first 4 hours of services
Initial fee of AU$500.00
Subsequent hours after the first 4 hours
Hourly rate of AU$210.00
Teleconference – part of first 4 hours
Included in the initial fee
Travel expenses – local
Travel expenses – not local
Additional expense incurred by parties in negotiation with Resolution Institute
Additional expense incurred by parties
All fees are inclusive of GST
For detailed information on the scheme and process see the Information Kit below