Looking after our wellbeing in dispute resolution work

with Shiv Martin
Monday, 22 April 2024 | 3pm – 5pm AEST | Online

What steps are you taking to ensure your mental health and wellbeing?


As conflict managers it's crucial for us to pause and reflect on our mental health and overall wellbeing. Join us for a reflective practice workshop with Shiv Martin where she will delve into various, non-clinical, aspects of workplace wellbeing, offering insights and strategies to promote wellness. 

During this session Shiv will discuss practical, work based strategies that assist in identifying and managing the psychological toll of conflict work. As conflict managers and people managers, we will explore a range of non-clinical skills and strategies in a reflective practice format. We will cover the following content, and introduce a number of resources and tools for further development:

What are the risk factors?

  • Burnout, Compassion Fatigue, Vicarious Trauma Moral Injury
  • Dealing with challenging conduct
  • Auditing psychosocial risk factors in the workplace

How do we identify, manage and limit the risks?

  • Self care
  • SMART work design
  • Integrated Mental Health Strategy
  • Reflective Practice

A maximum of 20 attendees are able to participate in this workshop. 

About the trainer


Shiv Martin

Shiv is a nationally accredited mediator, practicing lawyer, conciliator, decision maker and certified vocational trainer. She has engaged in complex dispute resolution, stakeholder engagement and team building in the government and legal sectors for 13 years. As a mediator, trainer and facilitator Shiv has a unique and diverse set of expertise in Law, Management, Vocational Education and Mediation.    Shiv works for various government organisations as an independent decision maker or conciliator and conducts private workplace mediations and facilitations. She is currently a part time Assistant Information Commissioner, Queensland. In this role she makes statutory decisions on the information and privacy rights of individuals, corporations and government entities. She manages teams and projects in public service dispute resolution.  
Shiv is also an Independent Examiner with the Australian National Contact Point for OECD complaints. In this role Shiv conciliates, investigates, and makes decisions in relation to complaints made about the conduct of multinational companies. In this role, Shiv engages in complex, global conflict resolution that impacts on different cultural groups. As an experienced community mediator, Shiv has a keen interest and skill in conducting cross-cultural and intergenerational mediations. She is an active member of the South Queensland Dispute Resolution Centre where she continues to train, coach and assess aspiring mediators for NMAS Accreditation.  
Recently, as a Conference Registrar for the Administrative Appeals Tribunal, Shiv conducted conciliations in a broad array of public sector disputes including tax, worker’s compensation and disability support (NDIS matters) and social services complaints.  

Shiv’s greatest area of strength and passion is training and coaching in dispute resolution. She is a leading conciliation and public service trainer for the Resolution Institute, and facilitates reflective practice workshops for public service managers.

She has also taught students of the University of Queensland and Newcastle University and continues to teach with Bill Eddy of the High Conflict Institute. She has trained many public service decision makers in negotiation skills and strategy. In additional to training, Shiv advises organisations on designing and implementing appropriate policies, systems and practices around effective conflict resolution and complaints handling.

Terms and Conditions

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22/04/2024 3:00 PM - 5:00 PM
AUS Eastern Standard Time

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