with Shiv Martin
Thursday, 29 August 2024 | 9am — 2pm AEST | Online
&
Friday, 30 August 2024 | 9am — 2pm AEST | Online

Join us for a comprehensive two-day virtual masterclass on Thursday, 28 March 2024, and Friday, 29 March 2024, from 9 am to 2 pm AEDT, as we delve into the intricacies of conflict resolution models, communication strategies, and advanced procedural fairness considerations within the public service domain.

Day 1 Highlights: Thursday, 29 August 2024 | 9am — 2pm AEST | Online

• Exploring the conflict resolution models utilised by different Courts, Tribunal, Commissions, Authorities and Ombudsman organisations.
• Identifying the advantages and disadvantages of different conflict resolution models (assisted negotiation, mediation, conciliation, arbitration and decision making). 
• Dealing with challenging conversations while ensuring fair processes.
• Managing expectation and setting limits to conversations in dispute resolution processes. Developing an understanding of why certain communications can be more difficult due to vulnerability, an underlying psychosocial disability or cultural misunderstandings.
• Discuss the importance of policies and frameworks in providing your team with the right tools to manage difficult interactions.

• Facilitating groups and meetings in public service – key strategies for better outcomes.
• Improving systems for conflict resolution. Tools for designing more effective conflict resolution processes with a specific focus on intake and triage.
• Advanced procedural fairness considerations – explore reasonable adjustments.
• Mapping your stakeholders and prioritising key relationships.
• Audit and evaluate dispute resolution processes for continuous improvement. How to provide feedback and improve the capacity of your complaints resolution team.

Don't miss this opportunity to sharpen your conflict resolution skills and lead your team to success in the public service. 

Register today and earn 10 CPD points upon course completion.

About the trainer

Shiv Martin

Shiv is a nationally accredited mediator, practicing lawyer, conciliator, decision maker and certified vocational trainer. She has engaged in complex dispute resolution, stakeholder engagement and team building in the government, education and justice sectors for the past 15 years, occupying various executive and senior panel appointments for state  and federal government agencies. Shiv delivers facilitation, dispute resolution and training services that seek to build our capacity to connect, build relationships and problem solve through better conversations.

Read more about Shiv Martin

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