Maximising opportunities: Breaking down the separate session

Maximising opportunities: Breaking down the separate session

with Bianca Keys
Monday, 04 March 2024 | 11am 12:30pm AEDT | Online

There are many reasons that you might go to a separate session, none of which have anything to do with the comfort of the mediator. Separate sessions are one of the many tools in your toolkit, and like other tools, need to balance having purpose with creating space. In this session we will explore the following important aspects of the separate session:

  • keeping parties engaged
  • timing of questions
  • building rapport and acknowledging first party concerns
  • preparing people for what's to come - how to avoid the awkward silence
  • when might you decide NOT to have one? When might you need more than one?
  • benefit and risks


A maximum of 15 attendees are able to participate in a given workshop. These events are not recorded and can only be attended live.

About the trainer


Bianca Keys

Bianca Keys is a highly experienced mediator, facilitator, trainer and conflict management coach. She is dedicated to the professionalisation of mediators in Australia and was an elected Director of the Mediator Standards Board between 2014-2022.

Bianca operates her own consultancy, specialising in conflict management and resolution for commercial, workplace and healthcare disputes.

In addition Bianca has diverse experience designing and implementing industry dispute resolution schemes. She has held Federal Government and Industry appointments including for the Australian franchising, horticulture, retail, petroleum, film exhibition, and wine making industries.

Over the past 19+ years Bianca has delivered mediation training in Australia, the United Kingdom, Malaysia, Hong Kong, China, Thailand, and Bahrain. This variety has given her the opportunity to develop a broad and comprehensive understanding of learning styles and best training practice. Bianca currently trains, coaches and assesses mediators under the NMAS for a number of organisations, and designs professional development programs for practicing mediators. She is passionate about developing, supporting, and mentoring a new generation of dispute resolution practitioners.

Bianca has been appointed to a number of mediation and conciliation panels, including statutory appointments to the NSW Health Care Complaints Commission, the NSW Workers Compensation Commission, and the NSW Small Business Commission. She is also a mediator with the Australian Small Business and Family Enterprise Ombudsman (Franchising, Horticulture, Small Business), the NSW Rural Assistance Authority (Farm Debt), and a Conciliator under the Code of Conduct for Australian Winegrape Purchases.

Bianca facilitates in-house conflict management and effective communications workshops. She is a frequent contributor to industry publications and conferences and is consulted for her expertise in effective communication, negotiation, conflict management and mediation.

Monday, 04 March 2024
11:00 am to 12:30 pm
Non-members: AU$150 Members: AU$90 Members with PDG subscription: AU$80
1.50 CPD Hours