Conciliation CPD series

Conciliation CPD series
with Justin Toohey 
Tuesday, 20 June | Tuesday 18 July | Tuesday 29 August |Tuesday 26 September | Tuesday 24 October | Tuesday 21 November | 4pm – 5pm | Online 

We know that conciliators are busy people. This series of streamlined CPD sessions is quick, focussed and energising. Leave with some new ideas and enjoy a boost to help get you through your week. Join in this six-part series, one per month, for 45 minutes.

These sessions are designed and run by Justin Toohey, a conciliator and manager with more than a decade’s experience in leading fast-paced conciliator teams. This CPD series forms part of the Resolution Institute Conciliator Accreditation Policy and Framework in which accredited conciliators are required to complete 30 hours of CPD in a three year period.   

Here is a snapshot of what each session will cover:


20 June 2023

4:00pm AEST

“The prep talk”

  • Pre-conciliation essentials
  • Process, people and content readiness
  • Reducing adjournments through information exchange
  • Intake questions that can prime parties for settlement.


18 July 2023

4:00pm AEST

“Navigation v exploration”

  • Keeping momentum in joint discussions
  • Structuring questions for a future focus
  • Facilitative and evaluative styles
  • When to dive deeper and when to move on.


29 August 2023

4:00pm AEST

“Breaks not brakes”

  • Making the most of private sessions
  • Effective use of homework tasks
  • Ethical considerations when reality testing
  • Shuttle techniques for dealing with an impasse.


26 September 2023

4:00pm AEST

“Weigh in or wait out?”

  • The risks and opportunities of evaluative conciliation
  • The facilitative, evaluative and advisory spectrum
  • How to intervene while maintaining impartiality.


24 October 2023

4:00pm AEDT

“The good, the bad and the troubling”

  • Participation in good faith – practical markers
  • Responding to conduct which is ethically challenging
  • Conciliator responsibilities to ensure a fair process.


21 November 2023

4:00pm AEDT

“The reset mindset”

  • Top tips to refresh and rebound
  • Refocussing when managing multiple conciliations
  • Strategies for reducing burn out and compassion fatigue.

Package pricing


Bundle price for pool of 6 sessions:

  • Member price: AU$300
  • Non-member price: AU$475
  • Members with PD subscription: AU$270

PACKAGE 2: Registration for single workshop:

  • Member price: AU$65
  • Non-member price: AU$90

If you want to attend more than one session but less than six please reach out to [email protected] for a discount code.

About the trainer

Justin Toohey

Justin is a highly experienced conciliator, mediator, lawyer and manager. Justin has developed his dispute management skills in senior government roles for over 20 years. His key qualifications include Masters of Law, Bachelors of Law and Environmental Science (Hons), Graduate Certificate in Management and Certificates IV in Training and Assessment and Community Mediation. Justin has been the Director of Alternative Dispute Resolution (ADR) at the Administrative Appeal Tribunal (AAT) for the past 10 years and leads a national team of high performing ADR professionals who resolve up to 95% of matters across 400 legislative frameworks.

Justin is dedicated to passing on his skills and knowledge in ADR and his trainer journey started in 2004 at the Registrar of Indigenous Corporations (ORIC). Justin established the first national mediation and dispute resolution service for Indigenous Corporations with a strong focus on dispute capacity building and co-design. In 2011, Justin developed and delivered the two day Fast Track Negotiation Skills program for the Queensland Information Commissioner with Professor Tania Sourdin and Shiv Martin. The AAT is a Recognised Mediator Accreditation Body (RMAB) and Justin is responsible for maintaining the professional skills of more than 50 accredited mediators.

Justin’s dispute resolution and management skills have been recognised through a number of awards including:

  • The Australian Disputes Centre Courts and Tribunals ADR Group of the Year 2019
  • The ANU Pauline Griffin Prize for Managing People Organisations
  • An Australia Day Achievement Award for negotiating major ICT Partnering Agreements
Tuesday, 20 June 2023
4:00 pm to 5:00 pm
Mem price: Bundle - AU$300| PD Members: AU$270 | Non-mem price: Bundle - AU$475
6.00 CPD Hours