So you’ve been contacted about a mediation. What next?

So you’ve been contacted about a mediation. What next?

with Bianca Keys
Wednesday, 15 May 2024 | 11am to 12:30pm AEST | Online

Join us for a dynamic session focused on optimising your interactions with parties before the mediation meeting. Uncover the transformative potential of the preparation stage and discover the magic that lies in the moments leading up to formal engagement.

From the initial contact to preliminary conversations and intake meetings, explore the powerful opportunities to enhance your mediation process. Don't miss this chance to unlock the full potential of your mediation practice. 

A maximum of 15 attendees are able to participate in a given workshop. These events are not recorded and can only be attended live.

About the trainer


 Bianca Keys

Bianca Keys is a highly experienced mediator, facilitator, trainer and conflict management coach. She is dedicated to the professionalisation of mediators in Australia and was an elected Director of the Mediator Standards Board between 2014-2022.

Bianca operates her own consultancy, specialising in conflict management and resolution for commercial, workplace and healthcare disputes.

In addition Bianca has diverse experience designing and implementing industry dispute resolution schemes. She has held Federal Government and Industry appointments including for the Australian franchising, horticulture, retail, petroleum, film exhibition, and wine making industries.

Over the past 19+ years Bianca has delivered mediation training in Australia, the United Kingdom, Malaysia, Hong Kong, China, Thailand, and Bahrain. This variety has given her the opportunity to develop a broad and comprehensive understanding of learning styles and best training practice. Bianca currently trains, coaches and assesses mediators under the NMAS for a number of organisations, and designs professional development programs for practicing mediators. She is passionate about developing, supporting, and mentoring a new generation of dispute resolution practitioners.

Bianca has been appointed to a number of mediation and conciliation panels, including statutory appointments to the NSW Health Care Complaints Commission, the NSW Workers Compensation Commission, and the NSW Small Business Commission. She is also a mediator with the Australian Small Business and Family Enterprise Ombudsman (Franchising, Horticulture, Small Business), the NSW Rural Assistance Authority (Farm Debt), and a Conciliator under the Code of Conduct for Australian Winegrape Purchases.

Bianca facilitates in-house conflict management and effective communications workshops. She is a frequent contributor to industry publications and conferences and is consulted for her expertise in effective communication, negotiation, conflict management and mediation.

Terms and Conditions

Please view our terms and conditions here Read more

Wednesday, 15 May 2024
11:00 am to 12:30 pm
Members: AU$90 | Non-members: AU$150 | Members with PDG subscription: AU$85
1.50 CPD Hours