Free event | Reflective practice for public service conflict

Free event | Reflective practice for public service conflict

with Shiv Martin
Monday lunchtime 121:30pm on the last Monday of each month

Free monthly lunchbox reflective practice sessions.

Our Resolution Institute member community includes a broad range of mediators, conciliators, facilitators and dispute resolution practitioners working in the government sector. Working in public service brings unique opportunities and challenges. We must deliver high class dispute resolution processes that promote peace, improve trust in government, fulfil the requirements of legislation and protect the interests of vulnerable individuals.

Reflective practice is a path to continuous learning through reflecting and learning from daily workplace successes and challenges. We will use these sessions to share helpful resources and support each other in our work as public servants. Shiv will facilitate conversations and introduce new topics for conversation in topics such as cross-cultural communication, managing limited resources, dealing with unreasonable conduct, designing efficient workflows, procedural fairness, effective and respectful communication, understanding new legal developments and many more

Our leading Public Service trainer Shiv Martin has worked with a broad range of Commissions, Tribunals, Courts, Authorities and other integrity and complaints handling bodies on a broad range of conflict resolution training and process improvement projects. Shiv now facilitates our monthly reflective practice workshop for any government officers who have attended our Masterclass series who are seeking to consolidate their learning through reflection. Attendance at this course is also open to public service managers who have attended our in-house Masterclasses for government.

Benefits of coming along:

  1. continuous learning through reflective practice

  2. learning how other government complaints handling bodies operate

  3. brainstorming and sharing ideas for service improvement

  4. social interaction with a diverse but supportive professional community

  5. 1 hour of CPD for Mediator Accreditation

This 'Free' session is only intended for participants/attendees who have attended the previous sessions of the below courses in 2022-2023. If you have not attended any of these courses, links to the next upcoming masterclasses are below:


Public service masterclass
with Shiv Martin
Monday, 01 May 2023 | 1pm to 5pm AEST | Online
Wednesday, 03 May 2023 | 1pm to 5pm AEST | Online

Negotiation skills for complaints handling
with Shiv Martin
Monday, 08 May 2023 | 1pm to 5pm AEDT | Online
Wednesday, 10 May 2023 | 1pm to 5pm AEDT | Online

Fundamental conflict resolution skills
with Shiv Martin
Monday, 05 June 2023 | 1pm to 5pm AEDT | Online
Wednesday, 07 June 2023 | 1pm to 5pm AEDT | Online

To speak to us about tailoring training for your public service team  click here

About the presenter

Shiv Martin

Shiv is a nationally accredited mediator, practicing lawyer, conciliator, decision maker and certified vocational trainer. She has engaged in complex dispute resolution, stakeholder engagement and team building in the government and legal sectors for 13 years. As a mediator, trainer and facilitator Shiv has a unique and diverse set of expertise in Law, Management, Vocational Education and Mediation. 
Shiv works for various government organisations as an independent decision maker or conciliator and conducts private workplace mediations and facilitations. She is currently a part time Assistant Information Commissioner, Queensland. In this role she makes statutory decisions on the information and privacy rights of individuals, corporations and government entities. She manages teams and projects in public service dispute resolution.  

Shiv is also an Independent Examiner with the Australian National Contact Point for OECD complaints. In this role Shiv conciliates, investigates, and makes decisions in relation to complaints made about the conduct of multinational companies. In this role, Shiv engages in complex, global conflict resolution that impacts on different cultural groups. As an experienced community mediator, Shiv has a keen interest and skill in conducting cross-cultural and intergenerational mediations. She is an active member of the South Queensland Dispute Resolution Centre where she continues to train, coach and assess aspiring mediators for NMAS Accreditation.  
Recently, as a Conference Registrar for the Administrative Appeals Tribunal, Shiv conducted conciliations in a broad array of public sector disputes including tax, worker’s compensation and disability support (NDIS matters) and social services complaints.  

Shiv’s greatest area of strength and passion is training and coaching in dispute resolution. She is a leading conciliation and public service trainer for the Resolution Institute, and facilitates reflective practice workshops for public service managers.

She has also taught students of the University of Queensland and Newcastle University and continues to teach with Bill Eddy of the High Conflict Institute. She has trained many public service decision makers in negotiation skills and strategy. In additional to training, Shiv advises organisations on designing and implementing appropriate policies, systems and practices around effective conflict resolution and complaints handling. 
Monday, 27 March 2023
12:00 pm to 1:30 pm
Free event
1.00 CPD Hours