'Timing is everything: When, what to try during exploration'

'Timing is everything: When, what to try during exploration'

with Bianca Keys
Wednesday, 8 March 2023 | 11am 12:30pm AEDT | Online

Exploration is stepping into the unknown. We can’t prepare for it, because we don’t know what it will bring. That is the charm of it, and the struggle for those of us who like to feel prepared for anything. A very common struggle arises – when do we step in, when do we sit back, and what skills should we try at what point?

In this session we will consider the purpose of this stage. We will reflect upon our own default behaviours, and what we might each need to consider to balance our predispositions with what is required to achieve the purpose of this stage in the mediation process. We will consider the shift that is required when a natural problem solver or advocate finds themselves facilitating a conversation. We will also discuss when to come in and when it is important to pause, and explore the benefits and suitable timing for summaries, reframes, and questions (including those questions that we should park for later).

A maximum of 15 attendees are able to participate in a given workshop. These events are not recorded and can only be attended live.

About the trainer


Bianca Keys

Bianca Keys is a highly experienced mediator, facilitator, trainer and conflict management coach. She is currently the Chair of the Mediator Standards Board, which oversees the national mediator accreditation system.

Bianca operates her own consultancy, specialising in conflict management and resolution for commercial, workplace and healthcare disputes.

In addition Bianca has diverse experience designing and implementing industry dispute resolution schemes. She has held Federal Government and Industry appointments including for the Australian franchising, horticulture, retail, petroleum, film exhibition, and wine making industries.

Over the past 16 years Bianca has delivered mediation training in Australia, the United Kingdom, Malaysia, Hong Kong, China, Thailand, and Bahrain. This variety has given her the opportunity to develop a broad and comprehensive understanding of learning styles and best training practice. Bianca currently trains, coaches and assesses mediators under the NMAS for a number of organisations. She is passionate about developing, supporting, and mentoring a new generation of dispute resolution practitioners.

Bianca has been appointed to a number of mediation panels, including statutory appointments by the NSW Health Care Complaints Commissioner and the NSW Workers Compensation Commission. She is also a mediator with the Australian Small Business and Family Enterprise Ombudsman (Franchising, Horticulture, Small Business).

Bianca facilitates in-house conflict management and effective communications workshops. She is a frequent contributor to industry publications and conferences and is consulted for her expertise in effective communication, negotiation, conflict management and mediation.

Wednesday, 08 March 2023
11:00 am to 12:30 pm
Non-members: AU$150 Members: AU$90 Members with PDG subscription AU$80
1.50 CPD Hours