Trouble-shooting for new mediators

Trouble-shooting for new mediators

Trouble-shooting for new mediators: Your process, skills and development questions answered

with Bianca Keys
Monday, 22 May 2023 | 11am 1pm AEST | Online

What do I do when I start mediating?

This workshop is designed to be your “phone a mediator friend”, with access to an experienced mediator who remembers just how you feel, and how much they would have valued an opportunity like this one.

When you are participating in a mediation training program, there is so much to learn. Your brain is full and it can feel as though you are learning a new language. When you are preparing for your assessment, all of your concentration is placed on the competencies that are being assessed. But what comes next?

It is common for new mediators to be very aware of what they don’t yet know, and to feel somewhat overwhelmed by the logistics and practicalities they face; What do I do when…if? How do I arrange this? What might I do to address that? What process tweaks might I need to consider?

Registrations will be limited, so that each attendee has the opportunity to bring a question to the session. The best part? Not only will you get some help with what is front of mind for you, you will also benefit and learn from the questions that others raise. Plus, if you like the format, you can register when it is run again, and be exposed to a whole new set of questions and answers!

A maximum of 15 attendees are able to participate in a given workshop. These events are not recorded and can only be attended live.

About the trainer


Bianca Keys

Bianca Keys is a highly experienced mediator, facilitator, trainer and conflict management coach. She is currently the Chair of the Mediator Standards Board, which oversees the national mediator accreditation system.

Bianca operates her own consultancy, specialising in conflict management and resolution for commercial, workplace and healthcare disputes.

In addition Bianca has diverse experience designing and implementing industry dispute resolution schemes. She has held Federal Government and Industry appointments including for the Australian franchising, horticulture, retail, petroleum, film exhibition, and wine making industries.

Over the past 16 years Bianca has delivered mediation training in Australia, the United Kingdom, Malaysia, Hong Kong, China, Thailand, and Bahrain. This variety has given her the opportunity to develop a broad and comprehensive understanding of learning styles and best training practice. Bianca currently trains, coaches and assesses mediators under the NMAS for a number of organisations. She is passionate about developing, supporting, and mentoring a new generation of dispute resolution practitioners.

Bianca has been appointed to a number of mediation panels, including statutory appointments by the NSW Health Care Complaints Commissioner and the NSW Workers Compensation Commission. She is also a mediator with the Australian Small Business and Family Enterprise Ombudsman (Franchising, Horticulture, Small Business).

Bianca facilitates in-house conflict management and effective communications workshops. She is a frequent contributor to industry publications and conferences and is consulted for her expertise in effective communication, negotiation, conflict management and mediation.

Monday, 22 May 2023
11:00 am to 1:00 pm
Non-members: AU$150 | Members: AU$90 | Members with PDG subscription AU$80
1.50 CPD Hours