with Bianca Keys
Wednesday, 22 February 2023 | 11am to 12:30pm AEDT | Online

This is a session about making the most of your contact with parties prior to the mediation meeting. There is little doubt that some of the magic of mediation comes from what you can achieve in the preparation stage.

This session will explore just how much you can do before being formally engaged, between engagement and any preliminary/intake conversation, and within the preliminary/intake meeting.

A maximum of 15 attendees are able to participate in a given workshop. These events are not recorded and can only be attended live.

About the trainer

 Bianca Keys

Bianca Keys is a highly experienced mediator, facilitator, trainer and conflict management coach. She is currently the Chair of the Mediator Standards Board, which oversees the national mediator accreditation system.

Bianca operates her own consultancy, specialising in conflict management and resolution for commercial, workplace and healthcare disputes.

In addition Bianca has diverse experience designing and implementing industry dispute resolution schemes. She has held Federal Government and Industry appointments including for the Australian franchising, horticulture, retail, petroleum, film exhibition, and wine making industries.

Over the past 16 years Bianca has delivered mediation training in Australia, the United Kingdom, Malaysia, Hong Kong, China, Thailand, and Bahrain. This variety has given her the opportunity to develop a broad and comprehensive understanding of learning styles and best training practice. Bianca currently trains, coaches and assesses mediators under the NMAS for a number of organisations. She is passionate about developing, supporting, and mentoring a new generation of dispute resolution practitioners.

Bianca has been appointed to a number of mediation panels, including statutory appointments by the NSW Health Care Complaints Commissioner and the NSW Workers Compensation Commission. She is also a mediator with the Australian Small Business and Family Enterprise Ombudsman (Franchising, Horticulture, Small Business).

Bianca facilitates in-house conflict management and effective communications workshops. She is a frequent contributor to industry publications and conferences and is consulted for her expertise in effective communication, negotiation, conflict management and mediation.