Cross Cultural Conflict Management

Cross Cultural Conflict Management

with Shiv Martin and Joshua Creamer
Friday, 10 February 2023 | 9am to 1:30pm AEDT | Online

This workshop provides participants with insights, knowledge and practical strategies to be able to effectively respond to conflict that may have a cross cultural component. We will talk about the challenges and opportunities presented by working in a culturally diverse context. We will learn how cultural diversity impacts on human behaviour and learn effective strategies to negotiate and deal with cross-cultural misunderstandings.

  • Cultural Awareness through Self Awareness and Emotional Intelligence
  • Understanding Different Cultural Frameworks – including group break out activity
  • Deep dive into the Cultural Framework of First Nations people
  • Identifying where Conflict has a cultural element – multi scenario activity
  • Universal strategies of addressing cross-cultural conflict – problem-based learning
  • Understanding Discrimination and Humans Rights law and its impact

About the trainer

Shiv Martin

Shiv is a nationally accredited mediator, practicing lawyer, conciliator, decision maker and certified vocational trainer. She has engaged in complex dispute resolution, stakeholder engagement and team building in the government and legal sectors for 13 years. As a mediator, trainer and facilitator Shiv has a unique and diverse set of expertise in Law, Management, Vocational Education and Mediation. 
Shiv works for various government organisations as an independent decision maker or conciliator and conducts private workplace mediations and facilitations. She is currently a part time Assistant Information Commissioner, Queensland. In this role she makes statutory decisions on the information and privacy rights of individuals, corporations and government entities. She manages teams and projects in public service dispute resolution.  

Shiv is also an Independent Examiner with the Australian National Contact Point for OECD complaints. In this role Shiv conciliates, investigates, and makes decisions in relation to complaints made about the conduct of multinational companies. In this role, Shiv engages in complex, global conflict resolution that impacts on different cultural groups. As an experienced community mediator, Shiv has a keen interest and skill in conducting cross-cultural and intergenerational mediations. She is an active member of the South Queensland Dispute Resolution Centre where she continues to train, coach and assess aspiring mediators for NMAS Accreditation.  
Recently, as a Conference Registrar for the Administrative Appeals Tribunal, Shiv conducted conciliations in a broad array of public sector disputes including tax, worker’s compensation and disability support (NDIS matters) and social services complaints.  

Shiv’s greatest area of strength and passion is training and coaching in dispute resolution. She is a leading conciliation and public service trainer for the Resolution Institute, and facilitates reflective practice workshops for public service managers.

She has also taught students of the University of Queensland and Newcastle University and continues to teach with Bill Eddy of the High Conflict Institute. She has trained many public service decision makers in negotiation skills and strategy. In additional to training, Shiv advises organisations on designing and implementing appropriate policies, systems and practices around effective conflict resolution and complaints handling. 

Joshua Creamer

Joshua Creamer has a national practice and specialises in class actions and native title.  Joshua was the 2017 recipient of the National Indigenous legal Professional of the Year award and was also Joshua appointed to the Board of legal Aid Queensland in 2017. 

Joshua is ranked in Chambers and Partners Asia-Pacific and Doyle's Guide for his work in the native title jurisdiction.

Joshua has appeared in two landmark class actions, Wotton v State of Queensland {2016} FCA 1457, (the Palm Island Case), Australia's largest racial discrimination case and Pearson v State of Queensland (No 2 {20202} FCA 619, (Stolen Wages QLD) Australia's largest human rights case.

Joshua is Waanyi and Kalkadoon.

Friday, 10 February 2023
9:00 am to 1:30 pm
Members: AU$400 Non-members: AU$550
4.50 CPD Hours