Attend Resolution Institute's flagship mediation training online as an 8-day two weeks learning course.
The online training meets the requirements for National Mediator Accreditation System (NMAS) in Australia. The course has a strong skills development orientation and includes demonstrations, simulation role plays offering experiential learning along with personalised coaching and feedback from highly skilled mediators.
Upon completion of the course, you will receive 20% off your membership for your first year which will gain you exclusive access to a range of our membership benefits. For more information about membership benefits, click here.
‘‘I would highly recommend this course. The structure through Zoom added to the learning experience and didn't take anything away from the substance. Fantastic trainers with a wealth of experience and knowledge. Every session was a good balance of theory and practice".
- Days 1 and 2: 10am - 4pm (AEST)
- Days 3 to 8: 10am - 3pm (AEST)
Please check your time zone here.
Our teaching approach
A practical learning experience that is built on sound theory with a strong skills development orientation
This training includes theory, online discussions, videos, group activities, demonstrations by trainers and role plays with personalised coaching feedback
Bringing you into the Resolution Institute classroom from any location
Face to face training online that will stimulate, engage and educate
Enjoy the opportunity to share and learn from workshop trainers, coaches and one another
Some work is required away from classroom sessions
All course materials and resources will be provided electronically
Who is this training for?
- anyone keen to add mediation to their professional skill set
- those who are interested in developing their negotiation and conflict resolution skills
- professionals who advise clients, manage staff or facilitate planning and decision making
- those who handle disputes in commercial, government, not-for-profit or community sectors
- HR professionals
- those wishing to become professional accredited mediators
Previous participants include dispute resolvers and complaints handlers in all sectors, managers and executives, lawyers and accountants, human resource personnel and organisational trainers, union and workplace relations advisors, health care practitioners, educators, counsellors, coaches, conciliators, industrial relations experts and community engagement professionals.
There are no prerequisites for this course.
You will learn...
- a proven step-by-step mediation process adaptable to a wide range of circumstances
- essential skills to identify the range of drivers underpinning different perspectives
- effective communication skills and processes to manage difficult or emotionally charged interactions
- strategies to generate options and break impasse
- practical tools to keep people with conflicting views focused on achieving constructive outcomes
- a critical understanding of ethical issues relevant when navigating conflict and dispute situations
About our trainers
Exclusive to the online version, this training will be led by two of our Training Faculty together with our coaching team of highly experienced mediators.
Bradley Chenoweth is a Visiting Fellow to Law Schools at the University of WA, as Advisor to the UWA Mediation Clinic; and the Australian National University, as Director of the Centre for Dialogue. He is regional Adjunct Faculty to both MIT’s Sloan School IDEAS Asia Pacific program, a collaboration with UID Indonesia; and the Presencing Institute (USA). Trained as a lawyer, Bradley is Fellow and Lead Trainer with the Resolution Institute, ANZ’s largest member-based dispute resolution organisation.
Bradley teaches negotiation, mediation and dispute resolution; also, collaborative innovation, systems thinking and transformation; both professionally and at universities across Asia Pacific. Since 2005, as consultant and now regional associate with Dialogos International in Boston, he has worked globally on large scale system transformation projects and has stewarded professional development and senior executive programs across multiple sectors.
His first step beyond formal law was mediation. It remains his passion and the focus of his practice in Australia. At its centre is the creation of value through facilitated negotiation.
Nina Harding has worked as a mediator / facilitator for over twenty five years. Nina is a Law graduate and has a Master of Laws. She is a Harvard Law School trained mediator and has mediated over 2,500 business disputes in a variety of areas. Nina is the Australian Film Code Conciliator (under the Australian Film Exhibition and Distribution Code) and a Visiting Senior Lecturer at The University of Hong Kong. Nina is a member of numerous mediation panels including: NSW Farm Debt Mediation, NSW Personal Injury Commission, Commonwealth Ombudsman, Australian Small Business and Family Enterprise Ombudsman, Queensland Small Business Commissioner, etc.
Nina Harding is a Nationally Accredited Mediator (NMAS) and a Fellow of the Resolution Institute. Nina is a popular key note speaker and an internationally recognised expert in complaint handling.
This course will be led by Bradley and Nina, along with our coaching pool of highly experienced mediators.
Your next steps
After graduating from this course, to become accredited you will need to:
Frequently asked questions
Do the early bird rates apply?
We are pleased to offer a special discounted early bird fee up to two weeks prior to course enrolment.
Are there discounted rates for group bookings?
Do you provide in-house courses?
Resolution Institute can also offer in-house courses customised to meet your needs as an organisation – please contact us on (02) 9251 33 66 or [email protected] to discuss options.
Is assessment part of this course?
How do I access the Online Workshop?
You will receive an email with the Zoom meeting link about a week prior to the workshop.
You will need to ensure you have made full payment beforehand to receive the link.
What do I need on my computer or device to take part in an Online Workshop?
You will ideally need a computer or device with a camera and microphone and good Internet coverage. You will need to make sure that you can access ‘Zoom’ in your browser. You can download and install Zoom prior or as part of the process when you first click the Zoom link.
You may join the Online Workshop from your PC, Mac, Linux or mobile devices (IOS or Android). Click here to learn about:
- Supported operating systems, tablets and mobile devices
- Supported browsers
- Required device processor and RAM
- Join a Zoom test meeting to test your Internet connectivity.
- Check here for recommended Internet bandwidth.
- You will need speakers or headphones to listen to the speaker. Check that your headphones or speakers are connected and the volume is turned on (where applicable).
- You may also need to check the Audio Settings on Zoom once you have logged in.
How can I access technical support?
Zoom Help Centre
If you require urgent assistance and are unable to reach the Resolution Institute office, please contact Zoom Help Centre and choose Free or Pro plan subscribers - Chat Live to begin the chat session. You will be required to provide the event’s Webinar ID that’s on your confirmation email. Zoom chat support is available 24/7.
Where are the terms for refunds and transfers?
Bookings for training are subject to terms and conditions. These can be viewed here.