with Franca Petrone
Monday 29 May 2023 – Friday 02 June 2023 | 8.30am – 5.30pm Adelaide Time | Adelaide SA

The training meets the requirements for the National Mediator Accreditation System (NMAS) in Australia. The course has a strong skills development orientation. You will engage in demonstrations, simulation role plays offering experiential learning along with personalised coaching and receive feedback from highly skilled mediators.

Upon completion of the course, you will receive 20% off your membership for your first year which will gain you exclusive access to a range of our membership benefits. For more information about membership benefits, click here.

"The most helpful, informative and inspiring workshop I have ever attended"                                                                                                 "Coaching during simulations was very affirming and focused on future improvements"
"A very intensive and well-constructed course. It felt rigorous as the same time as be supportive"
"Extremely useful in a range of contexts through management, leadership and hands-on mediation."

Who is this training for?

• anyone keen to add mediation to their professional skill set
• those who are interested in developing their negotiation and conflict skills 
• professionals who advise clients, manage staff or facilitate planning and decision making
• those who handle disputes in commercial, government, not-for-profit or community sectors
• HR professionals
• those wishing to become professional accredited mediators

Previous participants include dispute resolvers and complaints handlers in all sectors, managers and executives, lawyers and accountants, human resource personnel and organisational trainers, union and workplace relations advisors, health care practitioners, educators, counsellors, coaches, conciliators, industrial relations experts and community engagement professionals.

There are no prerequisites for this course.

You will learn...

• a proven step-by-step mediation process adaptable to a wide range of circumstances
• essential skills to identify the range of drivers underpinning different perspectives
• effective communication skills and processes to manage difficult or emotionally charged interactions
• strategies to generate options and break impasse
• practical tools to keep people with conflicting views focused on achieving constructive outcomes
• a critical understanding of ethical issues relevant when navigating conflict and dispute situations

About our trainer

Franca Petrone

Franca has a background in law and over 25 years’ experience providing dispute management services in a broad range of areas including commercial, personal injury, workplace and family. She provides training and coaching in conflict management and mediation for various universities and other organisations in Australia and the broader Asia Pacific region.

Franca’s practice includes mediating and conciliating in a number of South Australian and Federal courts and tribunals. She is on various mediator panels and is a restorative engagement facilitator for the Office of the Commonwealth Ombudsman and Catholic Church under their Towards Healing program.

Franca was inaugural Secretary and a founding Director of the Mediator Standards Board (MSB) (2010-2013) and Project Officer, Review of Standards (2013-2015). She is Chair of the Law Society of South Australia (LSSA) ADR Committee and a member of both the LSSA and AAT Mediator Accreditation Committees.

Franca has been providing training and coaching services to the Resolution Institute (formerly LEADR) since 1995 and has consistently received excellent feedback from training participants about the value she brings to the training offerings.

Your next steps

After graduating from this course, to become accredited you will need to:

• Successfully complete assessment
• Apply for accreditation

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Frequently asked questions