with Bill Eddy and Shiv Martin
Friday, 22 September 2023 | 8.30am – 5pm AEDT | Sydney Harbour Marriott

New Ways for Mediation
A Breakthrough Approach for Managing High Conflict Disputes

Join us for this full-day training to gain valuable skills in conflict resolution. Listen to Bill talking about his workshop here:

High conflict disputes are different. They often involve one or more individuals with a pattern of high conflict behavior, characterized by all-or-nothing thinking, unmanaged emotions, extreme behavior, and preoccupation with blaming others. In this full-day training, Bill Eddy and Shiv Martin will provide a basic background in managing high conflict individuals in any setting, including conciliation, negotiation, investigation and decision-making. Then they will present this new approach to mediating their disputes, called New Ways for Mediation®. The structure and skills emphasized in this method will be explained and then practiced with role-play exercises. The training will be based on Bill’s book Mediating High Conflict Disputes and will include PowerPoint presentation, video clips, practice exercises, and opportunities for questions and discussion throughout. The methods taught in this training can be helpful in any conflict resolution setting.

Key Take-Aways

1. Identify the conflict dynamics of five types of personalities.
2. Apply brain science to managing high-conflict people with empathy, attention and respect.
3. Reduce resistance to positive problem-solving with a 2-step method. 
4. Provide a structured mediation approach designed for high-conflict.
5. Teach parties to make their agenda with the mediator’s assistance.
6. Teach parties a 3-step method for making proposals, asking questions about them respectfully and thoughtfully giving a response. 

About the trainers

Bill Eddy

Bill Eddy is a therapist, lawyer, and mediator based in San Diego, California. He is the co-founder and Chief Innovation Officer of the High Conflict Institute. Bill provides training worldwide on managing high conflict personalities to lawyers, mediators, judges, mental health professionals, human resources, and others. He has presented in over 38 states and 13 countries. He is the author of several books, including High Conflict People in Legal Disputes and BIFF: Quick Responses to High Conflict People. He is the developer of the New Ways for Families® method for potentially high-conflict families, which is being implemented in several family court systems. He is the developer of the New Ways for Mediation® method. For more information click here www.HighConflictInstitute.com.

Shiv Martin

Shiv Martin is a mediator, conciliator, lawyer and public service manager based in Brisbane. She draws on her expertise and experience in all of these areas in designing and delivering training. Shiv works primarily with government agencies and integrity bodies such as Commissions and Ombudsman Offices in dispute resolution skill building and process design. She has a range of roles including as a decision maker for the Office of the Information Commissioner Queensland and as an Independent Examiner of the Australian OECD Contact Point. Shiv also conducts mediations and conciliations privately and for panels including the community mediation panel for the Department of Justice (Qld) and the Fair Work Commission Conciliator Panel. Shiv provides a range of training in dispute resolution skills including in mediation, conciliation, negotiation and cross cultural communication. More information about Shiv is available from www.shivmartin.com.